FREQUENTLY ASKED QUESTIONS

Our walk-in appointments are generally scheduled between the hours listed below for each site, however, we recommend to clients wishing to make an appointment that they attend our locations as early as possible in order to secure an appointment for the same day, as appointments are limited in number.

Substance Abuse walk-in hours are:

  • Monday through Friday, 11am to 2pm at Charlotte Hall
  • Monday through Friday, 11am to 2pm at Lexington Park
  • Monday through Friday, 1pm – 3pm at Waldorf

Mental Health walk-in hours are:

  • Monday, Wednesday and Friday, 10am – 12 noon at Lexington Park
  • Monday, Wednesday and Friday, 10am – 12 noon at Waldorf

The following items are required (if applicable) to enter treatment:

  • Medical Assistance and/or other insurance card(s)
  • Prescription medication in prescription bottle with matching, affixed prescription label
  • Personal hygiene items including soap, deodorant, shampoo, toothbrush, razor, shower shoes and shaving cream
  • Enough clothing for 7 days (laundry available)

Clients are allowed to bring a maximum $25.00 cash with them to treatment.

You may bring unopened tobacco products with you to treatment if and only if you are entering an adult treatment facility.
Non-religious, non-spiritual, or non-recovery related print material.

You may not bring the following with you to inpatient treatment:

  • Over-the-counter medications
  • Perfume/cologne
  • Nail polish
  • Aerosol cans
  • Glass bottles
  • Any item on which alcohol is identified as the first four ingredients in the content list
  • Electronics
  • Religious, spiritual or recovery-related print material
  • Opened tobacco products
  • Any sharp objects
  • A personal vehicle
  • Food/beverage
  • Sleeveless shirts
  • Spandex or form-fitting material
  • Short shorts
  • Short skirts/dresses
  • Tube tops
  • Half-shirts
  • Any clothing item that promotes drugs, alcohol, violence, sex, gang affiliation via text and/or graphics
  • Any item that staff deems offensive or inappropriate
  • Laundry facilities and detergent
  • Bed linens, pillows, and blankets
  • Towels
  • Three meals per day
  • Beverages and snacks
  • Lounge time
  • Private/individual shower stalls
Yes, treatment is co-ed. However, our inpatient/residential programs are segregated by gender within the facility. We also offer gender-specific treatment programming.
The majority of our residential/inpatient suites accommodate three clients; however, some of the larger suites accommodate four clients.
Our inpatient/residential facilities offer a designated workout area and a variety of equipment. Equipment available varies among the facilities.
Our program offers a designated office phone where calls can be made at no charge.
This varies from program to program. Check with Admissions or a Community Relations Representative for more details about the facility you’re considering.
Yes. We provide complimentary transportation to any of our treatment facilities from any location agreed upon by the client and our admissions staff during the assessment process. When possible, we do transport more than one client at a time, so be aware that you may ride with someone else.
All inpatient clients are eligible, regardless of the type of treatment they are receiving. We provide transportation for admissions, discharges, and client appointments of all kinds.
Yes. Our drivers are all qualified beyond having a valid Maryland state driver’s licenses. They can administer CPR and have additional training in relevant emergency and safety procedures, as well as NARCAN training.
Our complimentary transportation is only available to clients.
Yes. All clients are required to wear a seat belt while in a Pyramid Walden vehicle.

“I thank God for Walden.”

“Walden treats each other like family and had an ear open at all times.”

“There is no other treatment program I could have asked to help me succeed.”

“All the staff has been incredible on my long road to recovery.”

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